Answer every customer
on WhatsApp, day and night
Your customers already talk to you on WhatsApp, usually on one person’s phone. Iterative Billing turns it into a shared inbox your whole team works from, with an AI assistant that answers at any hour and hands over when a person is needed.
Their experience
What your subscribers see
Answers at any hour
The AI assistant replies to common questions immediately, even at night.
Receipts and invoices on WhatsApp
Payment confirmations, invoices and receipts arrive as WhatsApp documents.
A real person when it matters
Complex cases move to your team without the customer repeating themselves.
“I paid but it is not reflecting”, answered
The assistant finds the M-Pesa payment from its receipt code and tells the customer where it went.
Slow internet, explained
It checks fair usage and the line’s live usage first, so it can say what is actually happening instead of reciting restart steps.
Your control room
What you see
A shared inbox
Every WhatsApp conversation in one team inbox, with labels, instead of on one person’s phone.
Broadcasts and automatic replies
Announce outages, offers and reminders, and reply to routine questions automatically.
Handover with context
The assistant classifies messages and hands a case to a person as a ticket when it should.
Guard rails and budget
Replies pass an output guard, and AI spending is budgeted per network.
Photos understood
Customers can send a photo, such as a screenshot of an error, and the assistant looks at it before it replies.
How it works
- 1
Connect WhatsApp
Link your business WhatsApp number to the platform.
- 2
Set up the team
Give staff access to the shared inbox and labels.
- 3
Switch on the assistant
Decide what it answers and when it hands over.
Questions operators ask
Can my whole team answer WhatsApp from one number?
Yes. Conversations arrive in a shared team inbox with labels, so any staff member can pick them up and nothing lives on one person’s phone.
Does the WhatsApp AI assistant answer customers by itself?
Yes, for common questions, at any hour. It classifies each message and hands the conversation to a person as a ticket when a human is needed, with guard rails on what it sends and a budget on AI spending.
Can I send invoices and receipts on WhatsApp?
Yes. Payment confirmations, invoices and receipts can be sent as WhatsApp documents, and broadcasts reach customers with outage notices, offers and reminders.
Can the assistant check a customer’s payment?
Yes. Given an M-Pesa receipt code, it finds that payment and explains where it went. Receipts are matched exactly, never on a partial match, and the same check proves who a customer is when they write from a number that is not on their account.
What does the assistant check before it replies to a fault?
A line check, the one an engineer would do first: account status, expiry, grace and fair-usage throttling, the customer’s router, any open outage on it and any carrier-wide event, ending in one verdict and the next step.
How does the assistant know a customer is frustrated?
Before it writes, it reads facts from your own records, such as how long the customer’s line has been offline and how many times they have followed up, together with the tone of their latest message.
Run your network like a telco
Iterative Billing is application-only. Tell us about your network and we review it within one business day; approved networks start with a 3-day trial.
Also on your phone
