AI agents that fix it
before they call you
Most churn starts with a fault nobody fixed quickly enough. Iterative Billing’s AI agents diagnose customer and router problems, take the safe fix themselves, and hand anything else to your team with the evidence attached.
Operators report winning back 8 to 9 of every 10 customers who would previously have left after an unresolved fault.
Their experience
What your subscribers see
Problems fixed in minutes
A slow or dropped connection is diagnosed and, where it is safe, fixed without waiting for a technician.
WiFi reset on request
A forgotten WiFi password is reset remotely and securely.
Someone always answers
The WhatsApp AI assistant replies at any hour and brings in a person when it should.
Your control room
What you see
Diagnosis you can trust
Agents investigate with read-only router commands and configuration analysis, so looking never changes your network.
Safe, bounded actions
Router reboots and WiFi credential resets run through the platform with cooldowns, so a fix cannot turn into a loop.
Clean handovers
When a person is needed, the case reaches your team as a ticket with what the agent already checked.
Costs under control
AI usage is tracked and budgeted per network, so there are no surprises.
How it works
- 1
Connect your routers
MikroTik routers and TR-069 customer devices on the platform give the agents what they need.
- 2
Turn on the assistant
Switch on the WhatsApp AI assistant and set when it hands over to your team.
- 3
Watch the queue shrink
Routine faults close themselves; the rest arrive with evidence attached.
Questions operators ask
Can the AI agents break my network?
Diagnosis uses read-only commands and configuration analysis, so investigating a fault never changes a router. The actions the agents can take, such as a router reboot or a WiFi credential reset, run through the platform with cooldowns, and anything beyond them is handed to your team.
What can the AI agents fix without a technician?
Common customer-side faults: rebooting a customer router, resetting WiFi credentials securely, and diagnosing connection problems at the customer-router and network level so your team starts with the answer.
Does it replace my support staff?
No. It takes the routine cases and escalates the rest to a person as a ticket with the checks already done, so your team spends its time on the problems that need them.
Does the AI answer customers on WhatsApp?
Yes. The WhatsApp AI assistant answers subscribers in your shared inbox and hands the conversation to a person when it should.
Run your network like a telco
Iterative Billing is application-only. Tell us about your network and we review it within one business day; approved networks start with a 3-day trial.
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