Customer devices

Every customer router,
managed from your desk

A truck roll to change a WiFi password is how small ISPs stay small. With the built-in TR-069 ACS, Iterative Billing configures and fixes customer routers and ONTs remotely, and lets customers change their own WiFi.

Their experience

What your subscribers see

  • WiFi changes in seconds

    Customers change their WiFi name and password from the app or portal themselves.

  • Fixed without a visit

    Reboots, settings and diagnostics are done remotely, the same day.

Your control room

What you see

  • Zero-touch setup

    Customer routers and ONTs are configured automatically, including PPPoE or bridged WAN.

  • WiFi management

    Set and change SSIDs and passwords remotely, with each customer’s WiFi settings kept on record.

  • Reboots, firmware and diagnostics

    Reboot a device, update firmware and run diagnostics without leaving the office.

  • On the same platform

    The ACS lives next to billing, RADIUS and the NOC, not in a separate tool.

  • No surprise changes weeks later

    A WiFi change sent to a device that is offline expires instead of waiting in the queue, and the customer is told, so an old change can never lock a household out when the device reconnects.

  • Hotspot WiFi on a home ONT

    Add an open hotspot SSID on a customer’s ONT, bridged to your MikroTik hotspot, next to the customer’s own WiFi.

  • Security per network

    Each network has its own ACS connection with optional CWMP Digest authentication, so one ISP’s credentials are worthless on another’s.

How it works

  1. 1

    Point devices at the ACS

    Customer routers and ONTs register with the platform over TR-069.

  2. 2

    Apply your defaults

    WAN and WiFi settings are applied automatically as devices come online.

  3. 3

    Hand WiFi to customers

    Turn on WiFi self-service in the app and portal.

Questions operators ask

What is a TR-069 ACS used for by an ISP?

An auto-configuration server lets the ISP configure and manage customer routers and ONTs remotely: WAN settings, WiFi name and password, reboots, firmware and diagnostics, without visiting the customer.

Can customers change their own WiFi password?

Yes. On TR-069 managed devices, customers change the WiFi name or password from the self-care app or portal and the platform pushes the change to their router.

How is TR-069 priced elsewhere?

Splynx publishes its ACS server at $100 a month per 1,000 devices (splynx.com pricing, September 2026). In Iterative Billing the ACS is part of the same platform as billing and monitoring.

Which customer devices are supported?

Devices that speak TR-069 register with the ACS. Huawei and ZTE ONTs get vendor-specific handling for WAN and WiFi settings, and the app only offers WiFi settings on devices that actually have WiFi.

What happens if a customer changes their WiFi while the router is off?

The change does not wait indefinitely. If the device does not come online to apply it, the change is cancelled, recorded on the device log, and the customer is told, rather than applying without warning weeks later.

Can one ONT serve a public hotspot and the home WiFi?

Yes. An open hotspot SSID can be added on the customer’s ONT and bridged onto your MikroTik hotspot VLAN, alongside the customer’s private WiFi.

Run your network like a telco

Iterative Billing is application-only. Tell us about your network and we review it within one business day; approved networks start with a 3-day trial.

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