Question 1

How quickly can I get started with Iterative Billing?

Accepted Answer

Most ISPs are fully operational within 30 minutes. Our guided setup walks you through connecting your first MikroTik router, configuring payment gateways, and creating your first subscriber packages. Our support team is available on WhatsApp to help you through every step.

Question 2

Do I need technical expertise to use the platform?

Accepted Answer

No. The platform is designed to be intuitive for ISP operators of all technical levels. The dashboard guides you through setup, and our documentation covers every feature. For complex configurations, our support team provides hands-on assistance.

Question 3

Can you help migrate my existing customer data?

Accepted Answer

Absolutely. We provide complimentary migration assistance for all new accounts. Our team will help import your customers, service packages, billing history, and router configurations from any existing system: spreadsheets, other billing platforms, or manual records.

Question 4

What does the 3-day free trial include?

Accepted Answer

The trial provides full access to all platform features with no credit card required. You can test billing automation, MikroTik integration, payment gateway setup, and customer management without any commitment. At the end of the trial, simply choose a plan to continue.

Question 5

Which MikroTik devices are compatible?

Accepted Answer

Iterative Billing supports all MikroTik RouterOS v6 and v7 devices including hAP, RB series (RB4011, RB5009), CCR (CCR1009, CCR1036, CCR2004), CRS, and LtAP models. Our integration is thoroughly tested across the entire MikroTik product range.

Question 6

How does the MikroTik integration work?

Accepted Answer

We connect to your MikroTik routers via the RouterOS API. You provide the router IP, API port, and credentials, and the platform handles everything else: creating PPPoE profiles, managing queues, provisioning hotspot users, and monitoring router health in real-time.

Question 7

Can I manage multiple routers from different locations?

Accepted Answer

Yes. Every plan includes unlimited router connections. You can manage routers across multiple sites, towns, or even countries from a single dashboard. Each router is monitored independently with its own status and health metrics.

Question 8

How does the RADIUS authentication work?

Accepted Answer

Our built-in RADIUS server handles PPPoE and Hotspot authentication with CoA (Change of Authorization) support. When a subscriber pays, their account is automatically activated. When their subscription expires, the session is gracefully terminated. No external RADIUS server is needed.

Question 9

Does it support bandwidth management?

Accepted Answer

Yes. You can define bandwidth profiles (upload/download speeds) for each service package. The platform automatically applies the correct queue rules on your MikroTik router when a subscriber connects. You can also use CoA to change bandwidth in real-time without disconnecting the user.

Question 10

What payment gateways are supported?

Accepted Answer

We integrate with M-Pesa (Till Number & Paybill via Daraja API), KopoKopo, Flutterwave, SasaPay, Stripe, and PayStack. All gateways support automatic payment reconciliation. When a subscriber pays, their account is activated instantly without manual intervention.

Question 11

How does automatic billing work?

Accepted Answer

You set up service packages with pricing and billing cycles (daily, weekly, monthly, or custom). The platform automatically generates invoices, sends payment reminders via SMS, processes incoming payments, and activates or suspends accounts based on payment status.

Question 12

Can subscribers pay via M-Pesa?

Accepted Answer

Yes. M-Pesa is our most popular payment method. Subscribers can pay via your Till Number or Paybill, and the payment is automatically matched to their account and applied within seconds. No manual reconciliation needed.

Question 13

Do you handle refunds?

Accepted Answer

The platform tracks all transactions and supports credit notes. You can issue credits to subscriber accounts which are applied to their next billing cycle. For direct refunds, you process them through your payment gateway and record them in the platform.

Question 14

How does hotspot voucher management work?

Accepted Answer

You can generate vouchers in bulk with custom validity periods (time-based or data-based). Each voucher has a unique code that subscribers enter on the captive portal to get internet access. You can track voucher sales, usage, and revenue from the dashboard.

Question 15

Can I customize the captive portal?

Accepted Answer

Yes. The captive portal supports your branding: logo, colors, background image, and custom text. You can create different portal designs for different locations (hotels, cafes, public spaces) and include your terms of service.

Question 16

Is white-labeling available for my ISP brand?

Accepted Answer

Yes, complete white-labeling is available on all plans. Customize the customer portal with your logo, brand colors, and custom domain. Your subscribers will only see your ISP branding throughout their experience.

Question 17

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your plan at any time from your dashboard. Upgrades take effect immediately and you only pay the prorated difference. Downgrades apply at the start of your next billing cycle.

Question 18

What kind of support do you provide?

Accepted Answer

We offer 24/7 technical support via WhatsApp, email, and our ticketing system. Average response time is under 5 minutes. Our team can help with setup, configuration, troubleshooting, and best practices for running your ISP.

Question 19

Is my data secure?

Accepted Answer

Yes. We use AES-256 encryption for data at rest, TLS 1.2+ for data in transit, and bcrypt for password hashing. We support multi-factor authentication, role-based access controls, and maintain regular security audits. Your data is backed up daily with 90-day retention.

Question 20

What happens to my data if I cancel?

Accepted Answer

You can export all your data in CSV or JSON format before cancellation. After cancellation, your data is retained for 30 days in case you want to reactivate, then permanently deleted. Financial records are retained for 7 years as required by law.

Frequently Asked Questions

1Getting Started

2MikroTik & Network

3Payments & Billing

4Hotspot & Vouchers

5Account & Support

Still Have Questions?